A Carrier Support Representative typically works in logistics, transportation, or telecommunications, acting as a point of contact between carriers (such as trucking companies, freight lines, or telecom providers) and customers. Their key responsibilities often include:
- Handling Inquiries: Responding to carrier or customer queries regarding shipping, billing, or other support requests.
- Tracking Shipments: Monitoring shipments and providing updates to carriers or customers about the status of deliveries.
- Problem Resolution: Addressing issues like delays, damaged goods, or incorrect billing, and coordinating solutions.
- Documentation: Ensuring proper documentation, including bills of lading, invoices, and service agreements, is in order.
- Relationship Management: Building strong relationships with carriers to ensure smooth operations and favorable service agreements.
- Compliance: Ensuring that the carriers adhere to legal, safety, and environmental regulations.
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Job Category: Carrier Support
Job Type: Full Time
Job Location: London
